acebat Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data acebat collects, how it is used, who it may be shared with, and the rights you hold over your information.
Your Privacy at a Glance
The cards below summarise acebat's core privacy commitments. The full legal detail for each area follows in the sections beneath. In all cases, the full text takes precedence over this summary.
1. Who We Are & Scope of This Policy
This Privacy Policy is issued by acebat ("acebat", "we", "us", or "our"), the operator of the online gaming and sports betting platform accessible at acebat.app. acebat operates as an offshore platform and is not incorporated under Bangladeshi law. However, we are fully committed to handling the personal data of our Bangladesh-based users with care, transparency, and a high standard of security.
This policy applies to all personal data collected through the acebat website, mobile interface, customer support channels, and any other touchpoint through which you interact with the acebat service. It covers data collected from registered account holders, visitors who browse the platform without registering, and individuals who contact acebat support.
By using the acebat platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately. Questions about this policy may be directed to acebat's support team at [email protected].
2. Personal Data We Collect
acebat collects personal data in several categories depending on how you interact with the platform. We limit collection to what is genuinely necessary for the purposes described in this policy.
- Full legal name as it appears on your government-issued identity document.
- Date of birth (used to verify that you meet the 21+ age requirement).
- Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna) and postcode.
- Email address and mobile phone number used for account communication and two-factor authentication.
- Copies of identity documents (passport, national ID card, or driving licence) submitted during account verification.
- Deposit and withdrawal transaction records, including amounts in BDT (৳), timestamps, and payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard).
- Mobile wallet account identifiers (e.g., bKash or Nagad registered number) solely for the purpose of processing your payment.
- Bank account details where bank transfer is the chosen withdrawal method.
- We do not store full card numbers. Card payments are processed by PCI-DSS-compliant payment processors; acebat receives only a masked token for reference.
- Betting history, game sessions, wagering amounts, wins, losses, and bonus activity.
- Login timestamps, session durations, and device identifiers.
- IP address and approximate geolocation at the time of each login.
- Browser type, operating system, and screen resolution (collected automatically via server logs and analytics cookies).
- Responsible gaming preferences, including any deposit limits or self-exclusion settings you have applied to your account.
- The content of emails, live chat messages, and support tickets you submit to acebat.
- Records of promotional communications sent to you and whether you opened or interacted with them.
- Feedback, survey responses, and complaint records.
3. How We Use Your Data
acebat processes your personal data for the following purposes. Where a legal basis applies, it is noted alongside each purpose.
acebat processes personal data on the basis of: (a) contractual necessity — to fulfil our obligations under your account agreement; (b) legal obligation — to comply with anti-money-laundering and identity verification requirements; (c) legitimate interests — fraud prevention and platform security; and (d) consent — for marketing communications, which you may withdraw at any time.
4. Data Sharing & Third Parties
acebat does not sell, rent, or trade your personal data to any third party for commercial purposes. We may, however, share data with carefully selected service providers and in specific circumstances as described below.
- Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and associated banking partners receive only the transaction data necessary to complete your deposit or withdrawal. Each is bound by its own data protection obligations.
- Identity Verification Providers: Third-party KYC (Know Your Customer) service providers may receive copies of your identity documents to verify your identity and age. These providers operate under strict confidentiality agreements.
- Game Software Providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data for technical integration purposes. They do not receive your name, contact details, or financial data.
- Analytics Providers: We use reputable analytics services to understand how players use the acebat platform. Data shared with these providers is aggregated and anonymised where possible.
- Legal and Regulatory Authorities: acebat may disclose personal data to law enforcement agencies, courts, or regulatory bodies where required by applicable law or where we believe disclosure is necessary to prevent fraud, money laundering, or harm to others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets involving acebat, user data may be transferred to the acquiring entity as part of that transaction. Affected users will be notified in advance where reasonably practicable.
All third-party service providers engaged by acebat are contractually required to handle personal data securely and only for the specific purposes for which it was shared.
5. Cookies & Tracking Technologies
acebat uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit a website. They are not harmful and cannot execute code or deliver viruses.
Required for the platform to function. These include session authentication tokens, CSRF protection cookies, and load-balancing cookies. You cannot opt out of essential cookies while using acebat.
Used to understand how players navigate acebat — which pages are visited, how long sessions last, and which features are used most. This data is aggregated and does not identify you personally. You may opt out of analytics cookies via your browser settings.
acebat does not place third-party advertising or behavioural tracking cookies on your device. We do not participate in cross-site advertising networks or retargeting programmes.
You may manage or delete cookies at any time through your browser's privacy settings. Disabling essential cookies will prevent you from logging in to your acebat account. Disabling analytics cookies will not affect your ability to play or transact.
6. Data Retention & Storage
acebat retains your personal data for as long as your account is active and for a defined period thereafter, in accordance with our legal and operational obligations. The following retention periods apply as a general guide:
- Account and identity data: Retained for the duration of your account plus a minimum of five (5) years following account closure, to satisfy anti-money-laundering record-keeping obligations.
- Transaction and financial records: Retained for seven (7) years from the date of each transaction, consistent with standard financial record-keeping requirements.
- Gaming session data: Retained for three (3) years from the date of each session, used for dispute resolution and responsible gaming monitoring.
- Support and communication records: Retained for three (3) years from the date of the last interaction, to allow us to reference prior support history in the event of recurring issues.
- Marketing consent records: Retained until you withdraw consent, plus one (1) year thereafter as evidence of the consent status.
All personal data is stored on secure servers. acebat applies technical and organisational security measures including encryption at rest, role-based access controls, and regular security auditing to protect data from unauthorised access, loss, or destruction.
As an offshore platform, acebat may store and process your data on servers located outside Bangladesh. Where data is transferred internationally, acebat takes steps to ensure that appropriate safeguards are in place, including contractual data protection clauses with hosting and processing partners. By using acebat, you acknowledge and consent to this international transfer of your data.
7. Your Privacy Rights
Regardless of your location, acebat respects your right to understand and control how your personal data is used. The following rights are available to all acebat users:
You may request a copy of all personal data acebat holds about you. We will provide this within 30 days of a verified request submitted to [email protected].
If any personal data held on your acebat account is inaccurate or out of date, you have the right to request that it be corrected. Please contact support with the correct information and appropriate supporting documentation.
You may request deletion of your personal data where it is no longer required for the purposes for which it was collected. Note that acebat may retain certain data where required by law (e.g., financial transaction records) even after an erasure request.
Where data processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Use the unsubscribe link in any promotional communication or contact support directly.
You may request that acebat provide your personal data in a structured, commonly used, machine-readable format (e.g., CSV) so that you can transfer it to another service provider, where technically feasible.
To submit any privacy rights request, contact acebat support at [email protected] with the subject line "Privacy Rights Request" and a description of your request. We may ask you to verify your identity before processing the request. We aim to respond to all privacy requests within 30 days of receipt.
8. Children & Underage Users
The acebat platform is strictly intended for adults aged 21 and above. acebat does not knowingly collect personal data from any person under the age of 21. If acebat discovers that personal data has been collected from an underage individual, the account will be immediately suspended, all data associated with the account will be deleted, and any deposited funds will be returned to their source.
If you are a parent or guardian and believe that a minor in your care has registered an account with acebat, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.
9. Changes to This Privacy Policy
acebat may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users by email.
Your continued use of the acebat platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically. Archived versions of this policy are available on request by contacting [email protected].
Continue Exploring acebat
We take your privacy seriously on every level. Now that you understand how acebat handles your data, feel free to explore the platform, check out our FAQ for quick answers, or log in to your account and start playing. Remember — acebat is for adults aged 21 and above only.
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